Refund and Cancellation Policy
This policy outlines billing and cancellation expectations for projects delivered by ClipStudio.
1. Scope
This policy applies to paid services unless a separate signed contract provides different terms.
2. Deposits and booking
- Project slots may require an upfront deposit before scheduling work.
- Deposits secure production time and are generally non-refundable once onboarding or editing work begins.
3. Milestones and approvals
- Work is delivered in stages with agreed review checkpoints.
- Refunds are not available for completed milestone work already approved or delivered.
4. Client-initiated cancellation
- Cancellation requests must be sent in writing from the billing contact email.
- Charges for completed work and committed production time remain due.
- Any unused prepaid balance may be refunded only if no related work has started.
5. Service interruptions and remedies
If we cannot deliver as agreed, our first remedy is to re-perform the affected scope within a reasonable timeframe. If re-performance is not possible, a partial refund for undelivered scope may be issued.
6. Payment disputes and chargebacks
Contact us before filing a payment dispute so we can resolve billing issues quickly. Unauthorized or bad-faith chargebacks may result in service suspension.
7. Processing time
Approved refunds are processed to the original payment method. Financial institutions may take additional time to post funds.